FAQ

Are my designs secure?
Yes, we store all design files off-site, using AES-256 encryption
Sun, 3 Feb, 2019 at 6:09 PM
Can I call someone at Merch Locker?
We don’t have phone support, but please don’t take this as a lack of interest! We’d love to help you. Many of the answers to your question can be found in th...
Sun, 3 Feb, 2019 at 6:10 PM
Do you keep my data if I cancel my account?
We will keep your account in an inactive state for 30 days after your subscription period ends.  After the 30 days, all of your data will be removed but we’l...
Sun, 3 Feb, 2019 at 6:10 PM
Do you need access to my Merch By Amazon account?
No.  Simply upload your designs to our system, and then enter the URLs or ASINS for each design, or use our Chrome Extension (coming soon) and we will do th...
Sun, 3 Feb, 2019 at 6:11 PM
How do I cancel my subscription or terminate my account?
If you want to leave us, you can cancel your account from My Account
Sun, 3 Feb, 2019 at 6:11 PM
What’s your refund policy?
Whilst we don’t offer refunds, we offer a 7 day trial for everyone.  If you want to cancel your account, you can do this from My Account. Your account will ...
Sun, 3 Feb, 2019 at 6:12 PM